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CSA failed for 2 years to action four changes

  • needthefigures
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18 Jun 12 #337489 by needthefigures
Topic started by needthefigures

  • jonathancj
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19 Jun 12 #337511 by jonathancj
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Sounds like maladministration. Why not ask your MP to refer it to the parliamentary ombudsman to be investigated? He can order the to compensate you of itit''s their fault.

  • maisymoos
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19 Jun 12 #337527 by maisymoos
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Have you made an online complaint? This is the start for trying to get things sorted and they need to reply to you fully within 15days (I think). I have just complained regarding maladministration and got a phone call two days later saying that they would start my case again and enforce arrears. I have been battling this for 6 months!

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21 Jun 12 #338029 by jonathancj
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That''s the magic word folks - maladministration. It works when all else has failed. Spring it on the CSA and they spring into action - well often they do.

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21 Jun 12 #338059 by stepper
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Try NACSA. You can e-mail them for free advice but you can also pay £20 for a month''s support by e-mail or telephone. They will advise you of the correct procedures when complaining. They are experts at knowing the law regarding the CSA.

I agree about involving your MP. My son has just received £150 compensation for CSA maladministration. He didn''t even ask for it - they offered it to him! He has been informed that a senior manager is looking into his case and he is to receive a reply from them shortly, or so he has been told.

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