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What are we each entitled to in our divorce settlement?

What does the law say about how to split the house, how to share pensions and other assets, and how much maintenance is payable.

What steps can we take to reach a fair agreement?

The four basic steps to reaching an agreement on divorce finances are: disclosure, getting advice, negotiating and implementing a Consent Order.

What is a Consent Order and why do we need one?

A Consent Order is a legally binding document that finalises a divorcing couple's agreement on property, pensions and other assets.

Experience of using the wiki fixed fee package?

  • missguided
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11 Jul 12 #342507 by missguided
Topic started by missguided
Hi All

Just wondering if anyone else has used the fixed fee service (divorce and/or Consent Order) you can buy via Wiki?

I bought the package for both, although at the moment am only far as petioning of divorce.

If i am honest the service i have received has been appalling (in my eyes).
I have filled in the questionaire, statement of arrangements (for son) and filled in gaps in Petition, normally same day or next day after send, but they are just taking a ridiculous amount of time.
I have started to have to chase them on a daily basis, where i am hearing excuse after excuse - havent received emails, they are 2 staff short so struggling etc. I was promised a call back yesterday to update me on status of my case.....no call!
I started this mid may and as i say, they have had every form back straight away!

Has anyone else had a similar experience or am i just unlucky?

I have left a message for the director to call me back as i seriously unhappy, but i wont hold my breath!

  • rubytuesday
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  • Moderator
11 Jul 12 #342511 by rubytuesday
Reply from rubytuesday
Can you call the Wiki helpline please so we can look to resolve these issues? 01202 805020 or 0800 44886644.

  • wikivorce team
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11 Jul 12 #342530 by wikivorce team
Reply from wikivorce team

Thanks for calling the helpline. Now that we are aware the issues we will discuss the problems with the solicitor and ensure that they get your case back on track.

If anyone else has similar frustrations with one of the fixed price solicitor services, and you are not getting a quick or satisfactory response from the solicitor, then the best thing to do is to call Wikivorce Customer Support directly via our helpline 01202 805020 (lines open 7 days from 9am to 11pm).

As soon as we are made aware of any issues - we will respond quickly and do everything we can to resolve things to your satisfaction.

kind regards

  • missguided
  • missguided's Avatar Posted by
  • Premium Member
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11 Jul 12 #342543 by missguided
Reply from missguided
Hi Ian

Thanks for your help in resolving this issue.

The solicitor has called me directly and apologised for any delay and confirmed to me that he shall be hand delivering my Petition to the court tomorrow morning. He is also going to ask if they can process it immediately.

Hopefully everything is now back on track.

Thanks again

Moderators: wikivorce teamrubytuesdaydukeyhadenoughnowTetsSheziLinda SheridanForsetiMitchumWhiteRoseLostboy67WYSPECIALBubblegum11