Just wondering if anyone else has used the fixed fee service (divorce and/or Consent Order) you can buy via Wiki?
I bought the package for both, although at the moment am only far as petioning of divorce.
If i am honest the service i have received has been appalling (in my eyes).
I have filled in the questionaire, statement of arrangements (for son) and filled in gaps in Petition, normally same day or next day after send, but they are just taking a ridiculous amount of time.
I have started to have to chase them on a daily basis, where i am hearing excuse after excuse - havent received emails, they are 2 staff short so struggling etc. I was promised a call back yesterday to update me on status of my case.....no call!
I started this mid may and as i say, they have had every form back straight away!
Has anyone else had a similar experience or am i just unlucky?
I have left a message for the director to call me back as i seriously unhappy, but i wont hold my breath!
Thanks for calling the helpline. Now that we are aware the issues we will discuss the problems with the solicitor and ensure that they get your case back on track.
If anyone else has similar frustrations with one of the fixed price solicitor services, and you are not getting a quick or satisfactory response from the solicitor, then the best thing to do is to call Wikivorce Customer Support directly via our helpline 01202 805020 (lines open 7 days from 9am to 11pm).
As soon as we are made aware of any issues - we will respond quickly and do everything we can to resolve things to your satisfaction.
The solicitor has called me directly and apologised for any delay and confirmed to me that he shall be hand delivering my Petition to the court tomorrow morning. He is also going to ask if they can process it immediately.