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Thank you for the detailed reply, your situation sounds exactly like mine.
Yes there is a line in the order regarding 'best endeavours'
The next time they ring (it's almost daily currently!) I'll ask for an email address/postal address and send in the financial order that proves she is responsible for paying the mortgage payments. I think the problem is that as the mortgage is in joint names, we are both equally liable in their eyes.
I have asked them to send me a statement and hopefully this should come through soon. They had the fmh as my address still somehow so all the letters were going to the ex.