I have been charged for work carried out in connection with chasing the local County Court for the pension sharing Annex. Vital papers were omitted. The Pension Sharing Order could not be issued until all relevant papers were to hand.
The Family Manager of the County Court tells me that the delay arose because my solicitors failed to submit all the relevant papers in order for them to turnaround the Pension Sharing Annex. It was they who flagged this up to my solicitors so feel they were not at fault for the delays. I have this in writing also.
The above matter formed just one part of my official complaint to my solicitors. They have chosen to completely ignore and accept no ownership of the above.
However, I have just received a phone call from the Accounts Dept of my solicitors telling me they require me to inform them this afternoon of my proposals to discharge all outstanding costs.
Do I have any rights at all? It seems not but I would be grateful for some advice.
You should establish that the work to correct their error has or has not been charged. If it has, it needs to be removed but if not then the bill remains to be paid.
The Ombudsman deals with complaints and has the power to award compensation which is paid separately and is not deducted from the bill. If you feel that you wish to challenge the solicitors bill you must apply for an assessment of the solicitors costs. You need to reduce the solicitors costs by 20% otherwise you will pay their costs of dealing with the process.