I have had to change Solicitors as I felt previous one did a lousey job. I never received a written estimate on costs. They said they sent it! I was given a fixed cost for divorce which I paid half this was £1800. There have been several times I was not sent correct info or info was missing in post. Notitified me of last minute meetings. The advice I was given seemed to favour my ex 65% to him, even though he earns a substantial wage, had big pension and I have no Job at present. They did not volunteer advise to me in turn asked me what I wanted? I didnt know, thats why I employed them, for their expertise. They also said I was not entitled to legal aid even though I dont work becasue I was receving maintenace from ex £600 pm. I was beginning to think they were a friend of my ex's. I have made a complaint to them but they are disregarding my complaint & advice given etc and said I have to pay up or taking me to small claims.
Have received bill for 2500.
What should I do. i really feel they do not deserve to be paid. Do I get new solictor to deal with and incur more costs, pay up for lack progress being done or complain
Find out who the complaints partner at the firm is. You should have been told this in your original customer care letter. If not, give the firm a ring to check. Then send a short letter detailing your complaint. If you have already written and been ignored write again enclosing a copy of your original letter and set a time limit - say 14 days - for a response.
If they say they sent a written costs estimate ask for a copy.
Have you had a complete breakdown of costs?
Have you checked the legal aid calculator re entitlement?
Hi, thanks for replying. I have sent official letter of complaint, unfortunately solicitor I have complaint about is the one who deals with the complaints in the firm, and is sticking to his guns eg pay up or Im taking you to small claims court.
I think I will contact
the law Law Society Ni as they deal with complaints. Just wasnt sure what to do next and maybe incur more costs . As having to pay another solicitor now to deal with Divorce/finances etc. Thanks for your help.
I am pretty sure that if the complaints partner is the solicitor you are complaining about then the matter should be passed to another partner. IT is not a reason for them not dealing with your complaint, providing evidence, detailed breakdowns etc to prove you were aware of the financial implications.