Hi all, hoping for some advice.
I had some paperwork from my solicitor regarding upcoming appointments. I was given less than 24 hours notice for this appointment. I was sent forms that needed signing and returning prior to the appointment. It was impossible for me to meet these requests but was also very aware that my stbx would be livid if I delayed. My stbx`s sol had got the information to him 10 day prior to me receiving the same information.
I had to phone my sols to tell them how furious I was that they had left it so late and there was no way I could get this information to the appropriate people in the time they had given me.I said I couldn't get to there offices as I had a physio app and it would have been a round trip of approx 45 miles. The sols suggested I brought the paperwork with me and the physio might be able to "ping" it over to them via email. I was fuming by now. He then suggested I just gave the relevant paperwork at the appointment, which I tried and was informed it had to come from my sols. I have just received up to date invoice which list 24 minutes personal phone time, which at £300 per hour is £150. Should I be expected to pay for their inefficiency?
I was so close to changing sols at xmas but suddenly things started happening so I left well alone. I dont want to upset my sols this close to the end, but feel they are just looking at £ signs. This is not the first time I have been left til the very last moment to be informed. My stbx is always accusing me of delaying everything when it is always my sols.
Any advice or shall i just let it go again.
Yes, the day before my stbx. Both sols received it the same day. Stbx`s obviously emailed straight away, he replied the next day. My sols chose to post it to me even tho I have requested them to email everything as stbx has redirected post so I dont always get it. This particular letter did come direct to me as posted on 11th and I received it on the 12th. He received the info on the 5th. Appointment 9.am Monday, I received paperwork on return home at 5.15 Thursday evening,to late to sort that evening and with work and physio appointment I could never had made the paperwork transfer. Followed by the suggestion of bringing it to my physio and then just hand over paperwork at appointment, which I was not allowed to do. I was not expecting to have been billed for this ****up. All the legal advice given was not actually legally allowed.
If solicitor had been made aware of the issues with receiving mail and you had specifically said that correspondence should be sent/forwarded by email, to which they agreed, then I would write an email/letter to the solicitor to dispute the charges which were incurred due to their failure to give you sufficient notice to prepare documents.
They seem to pick and chose what they email and what they post. It seems ridiculous that knowing I wouldn't get the mail until thurs/friday how could I possibly be expected to get the paperwork back. My stbx had plenty of time and he had no preparation to do prior to the appointment. The phone contact was purely to sort out the mess that they had created yet they expect me to pay for it. Had I got the information at the same time as my stbx I would not have had to have any phone conversation let alone be given the wrong information. Starting to think I would do a better job myself. At least I would get the information as it comes in.
The long and short is if you sign a contract with a lawyer you must pay the bill, if you think the service was poor, or worse then you make a formal complaint to a partner or if they have one complaints guy, customer services etc, whatever they have.
Warning though, lawyers have something called breach of trust, if you lose faith in them they end the tie, sack you in plain English, then your on your own.
It's common that lawyers can't hold to deadlines, often information is missing, all sorts can happen, also remember what you think is life or death may just be run of the mill to a lawyer, if it really is important then they tend to act with haste.
Thanks for advice. Just doesn't seem right that I am paying for their mistakes. Absolutely no excuse for me not receiving this information in time to allow me to follow the accepted procedure. How could I possibly get signed paperwork back to my solicitor and then they get it to the respected office in less than 8 hours. It took them 7 days to get it to me and I had 8 hours to get it back and them forward it. My stbx sols managed to do the whole process in less than 24 hours.
I was requested to answer questions on my stbx`s questionnaire, received at 2.30pm, with a message saying please take note that I leave the office at 5.30pm and do not return for a fortnight. 32 yrs summed up in 3 hours, again not really possible.
My stbx is already furious about the delays on my side which are totally down to my sols.
Guess I just ride the storm for a little while longer. If I wasnt so terrified of my ex I would just keep taking the time I need to properly go through everything instead of having to do everything in such a rush all the time.
The only haste my sols have acted in is getting me to respond to things immediately.
Thanks again, will just have to see what this week brings.