A well respected, award winning social enterprise
Volunteer run - Government and charity funded
We help 50,000 people a year through divorce

01202 805020

Lines open: Monday to Friday 9am-5pm
Call for FREE expert advice & service info

Can a hearing be done on the telephone?.

The rules and procedure relating court conference calls. (Updated 22/04/2014)

Guidelines for telephone hearings in district registries and County Court

Telephone hearings in civil hearings were introduced in 1999 as part of the Civil Justice Reforms following Lord Woolf's Review of the civil justice system in England and Wales. More recently the availability of telephone hearings has been expanded to cover a wider variety of hearings. To reflect this, the Practice Direction covering telephone hearings has been revised. This is a brief guide on the scheme as it applies in County Courtand district registries.


The procedures for telephone hearings can be found under Practice Direction (PD) 23 of the Civil Procedure Rules (CPR). This Practice Direction supplements Part 23 of the CPR.

All hearings listed as suitable in the practice direction will normally be held by telephone (PD 6.2)

Procedures under the scheme

Hearings to be conducted by telephone unless otherwise ordered.

  • All allocation hearings, listing hearings, case management hearings and interim applications with a time estimate of no more than one hour.
  • Any other application, with the consent of all the parties and the agreement of the court, shall also be included.

Hearings excluded.

  • Where all of the parties are unrepresented
  • Where more than four parties wish to make representations at the hearing (for this purpose where two or more parties are represented by the same person they are treated as one party).

Applications in respect of hearings not to be conducted by telephone conference

Parties may make applications under the practice direction for a hearing not to be conducted by telephone. If they do:

  • It must be made at least 7 days before the hearing: and
  • It may be made by letter.

Such applications will be determined by the court without the need of the parties to attend court for a hearing. The usual application fee will apply.

Arrangements for the conference call

In the case of interim applications the responsibility for the conference call shall be the applicant’s (providing the applicant is represented)

In all other cases responsibility for the conference call shall normally be with the claimant’s representatives. If the claimant is unrepresented the first named defendant who is represented shall be responsible for all arrangements. The court may on occasions direct another party to be responsible for making arrangements if it sees fit to do so.

All other arrangements shall be in accordance with those set out in paragraphs 6.9 and 6.10 of the Practice Direction. (References to the designated legal representative should be read as the applicant’s legal representative (if any), or the legal representative of such other party as the court directs to arrange the telephone hearing).


The party arranging the conference call must also lodge at the court a case summary and a draft order if the claim is allocated to the multi-track. The same applies in an unallocated case, where the arranging party considers that it should be so allocated and in any other case where the court has so directed.

If any party seeks to rely on any other document, such as expert reports, cost schedules, skeleton arguments or alternative draft orders, then they must be lodged with the court.

All draft orders should be agreed by the parties in whole or part if at all possible.

Any documents required for the hearing or to be relied upon by a party must be lodged with the court by no later than 4.00 p.m. on the last working day before the hearing. All documents must clearly indic ate the time and date of the hearing and marked ‘for urgent attention’.

Listing and timing

In lists where all or a significant number of the hearings are by way of telephone, it will be critical for them to run on time. In order to facilitate the scheme running smoothly, parties must use their best efforts to: -

  • Give realistic time estimates, as there will be no opportunity to overrun. All time estimates must take into account time for giving judgment, where appropriate and any potential argument as to costs.
  • Ensure all documentation is properly lodged on time.
  • Communicate properly with all other parties to ensure that areas of agreement are clearly determined and areas of dispute can be concisely argued.
  • Ensure that they are ready for the call to be linked up promptly at the listed time.

There may be occasions when the court is not ready for a conference call. In these situations the court will endeavour to provide the parties with an estimate of the delay or an alternative time when the call should be re-connected.

Conference service providers

The telecommunications service provider used to facilitate a telephone hearing under Practice Direction 23 must be an approved service provider as indicated at 6.10 (1) of the Practice Direction. From 1st April 20011 the following providers have demonstrated the  capability to facilitate hearings:

  • British Telecoms Plc 0800 028 4194

  • LegalConnect 0800 953 0405  |  E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Kidatu 0800 279 4595  |  E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Arkadin 0800 279 5596  |  E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Recording of hearings

From April 2007, all telephone hearings will be recorded and stored by the approved service providers.

A request for a transcript of a telephone hearing should be made to the court where the hearing has taken place. Form EX107 (tape transcription request) must be used in all instances. Please see EX107 Info for more information which provides help on completing the EX107 and a full list of court approved transcription companies and prices.

Complaints about service providers

The service providers on the approved list are subject to a contract with the Department. Under the terms of that contract, providers are obliged to have a robust complaints procedure in place.

  • Complaints relating to the provision of the telephone hearings in relation to – for example technical problems during the conference, billing, price and access to calls must be directed to the service provider.
  • If a court or court user wishes to make a complaint about the service provider or their conduct, they must in the first instance contact the relevant court manager and raise this complaint with them in accordance with the procedure set out in the Complaints Leaflet EX343.

User reviews

There are no user reviews for this listing.
To write a review please register or

The modern, convenient and affordable way to divorce.

No-Fault Divorce £179

We provide the UK's lowest cost no-fault divorce service, managed by a well respected firm of solicitors. 

Online Mediation £250

Online mediation is a convenient and inexpensive way to agree on a fair financial settlement.

Consent Order £259

This legally binding agreement defines how assets (e.g. properties and pensions) are to be divided.

Court Support £250

Support for people who have to go to court to get a fair divorce financial settlement without a solicitor.