Wikivorce's refund policy.
Refund Policy
Wikivorce complies with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in that you have a 14-day cooling off period to decide whether you wish to proceed with services supplied by Wikivorce. This cooling off period starts on the day after you have purchased the service. To request a refund, please email This email address is being protected from spambots. You need JavaScript enabled to view it., stating your name, order number and reason for seeking a refund.
Please note that certain exemptions apply.
- If you have made use of your allocated solicitor or consultant, or they have undertaken any work on your behalf within the cooling off period, we will part refund you the price paid, less a charge for work carried out to the point of your request. The refund due to you will reflect the time spent on your case by your solicitor or consultant.
- If you request a refund after 6 months, and where you have not made use of the service, any refund that may due will be at the sole discretion of Wikivorce. Wikivorce reserve the right to not refund the total amount originally paid. If you request a refund after 9 months, and where you have not made use of the service, we reserve the right to refuse the refund requested.
- If you are requesting a refund for a Divorce Consultant Service; we will only refund whole unused hours. We cannot refund part used hours.
In all cases, Wikivorce will first confirm with the solicitor or Consultant as to what work and time has been spent on a client before being able to consider refund requests.
We aim to process refunds within 15 working days of receiving the request. However, if it takes longer than that to establish what, if any work has been done by your consultant or solicitor on your case, or for a manager to make a decision on a refund requested after the 14 day cooling off period, we will email you to advise you of the delay.
