We have a responsibility and are committed to understanding the difference we make to the people we help and communities across England and Wales.Each year, Citizens Advice helps millions of people find a way forward. We do this by providing advice, education and support, and influencing policies and support that affect our clients.Everything we do - and the way we work - benefits individuals and society.
Citizens Advice service's work involves providing advice on issues such as debt management and welfare benefits, housing, immigration and asylum, employment, consumer complaints and landlord-tenant disputes.We provide free, independent and confidential advice and support.We aren’t driven by a one-size fits all approach, and provide support in person, over the phone and online. People also need different types of support at various times in their life.We provide education and skills to help our clients avoid similar problems in the future. We equip them with financial skills to help manage their budgets and avoid debt, and to ensure they know about and switch to the best deals that met their needs and save money.We are committed to providing quality services and have high-levels of client satisfaction. 90% of the people we help rated their experience as good or very good; 95% say they would recommend us to friends or family.