The Legal Ombudsman was set up in 2010. In this time we have helped thousands of consumers and their legal service providers resolve complaints about the service which has been provided. Our job is to guide consumers and service providers through the complaints process.
he Legal Ombudsman was set up by the Office for Legal Complaints (our board) and established under the Legal Services Act.
Our job is to help resolve disputes between consumers and legal service providers. We do this in two ways:
- Investigating complaints about the service consumers have received from their service provider and working to resolve the situation.
- Sharing learning from investigations so that providers understand good service and how to resolve complaints themselves.