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Job Centre Plus

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Jobcentre Plus is a government agency supporting people of working age from welfare into work, and helping employers to fill their vacancies.

Job Centre Plus key objectives are to:

  • Increase the effective supply of labour by promoting work as the best form of welfare and helping unemployed and economically inactive people move into employment
  • Work towards parity of outcomes for ethnic minority customers
  • Pay customers the correct benefit at the right time and protect the benefit system from fraud, error and abuse
  • Provide high-quality and demand-led services to employers, which help fill job vacancies quickly and effectively with well-prepared and motivated employees
  • Help people facing the greatest barriers to employment to compete effectively in the labour market and move into and remain in work
  • Improve continuously the quality, accessibility and delivery of services to all customers
  • Ensure that people receiving working age benefits fulfil their responsibilities while providing appropriate help and support for those without work
  • Increase Jobcentre Plus’ overall productivity, efficiency and effectiveness

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